Product Availability
Terms of sale are based on availability. If any product is out of stock, unavailable, or if we are just simply unable to fulfill your order, you will be contacted via e-mail immediately to ask whether you are interested in receiving an alternative, available product. If we don’t receive a response from you within 3 days, your order will be automatically refunded. If we are unable to offer you a suitable replacement and you wish to dismiss the sale, we will refund the amount charged to the original form of payment.
Order Processing
At Cult of Plants, our business hours are Monday through Friday from 9:00 A.M. to 5:00 P.M. PST. All orders received on business days are processed and shipped within 1-2 business days unless otherwise stated. Orders placed over the weekend will be produced the next business day unless it is a holiday and we are closed. Once your package leaves our shipping facility, you will receive a notification via e-mail along with a tracking number. Orders arrive within the time frame selected on the order form. Please allow extra processing time for holidays and collection launches.
Payment Terms
We accept all major credit cards, Cult of Plants gift cards, Paypal, Amazon Payments, and Google Wallet. As soon as you place an order online, your credit card will be charged.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Invalid or incorrect address information is the most common cause of shipment delays. Check the address information on your order. Make sure you have accurately noted all of the information (address, apartment #, etc.) needed to successfully deliver your package. Orders will be delivered to the address the customer has provided via the carrier chosen by the customer at checkout. If an address correction needs to be made after you have placed the order, please contact Customer Service at [email protected] as soon as possible to make any necessary changes. Cult of Plants is NOT responsible for any lost/stolen packages as well as courier shipment delays. We will gladly try to assist you as much as we can, but once a tracking number is received, all claims are to be filed with the carrier. We do offer a signed delivery option at checkout that must be selected by the customer before finalizing the order.
**If a shipment is returned to us due to an invalid mailing address, you will be responsible for additional shipping charges.
**Please note that if a package is refused, the customer is responsible for any additional charges from the courier. These charges will be deducted from your refund.
Shipping Delays
We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier exception delays. Please be advised that holidays do not count as a business day and should be taken into consideration when calculating shipping times. We entrust UPS and USPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges.
International Orders
International orders may be shipped via UPS or FedEx for a more reliable and quick delivery.The cost of international shipping varies based on the weight of the package and the location.Cult of Plants also offers shipping through the United States Postal Service (USPS) for international orders with cost effective rates and no tracking. However, Cult of Plants is NOT responsible for any lost packages. If you select the “No Tracking” option with USPS, we cannot obtain information for these packages once they leave our facility. When using this service, there may be delays due to the destination country’s customs. We find that most packages reach their destination just fine. We recommend using a trackable option at checkout for customers wishing for more reliable and accurate tracking information.
International Shipping Disclaimer
Customers who place orders outside of the U.S. are responsible for applicable sales tax, duties and customs charges which are determined by your local government and vary by country. By completing your order, you agree to pay for all applicable fees.
Terms & Conditions of Use
General
Please review the following basic terms that govern your use, and purchase, of products from cultofplants.com. Please note that your use of the contents on the Cult of Plants Website constitutes your agreement to follow and be bound by those terms. We may, from time to time, change the terms that govern your use of cultofplants.com. Your use of cultofplants.com following any such change constitutes your agreement to follow and be bound by the terms as changed.
Designs
All graphics displayed on the Cult of Plants Website are strictly copyrighted. If any strikingly similar art is found, this will result in immediate legal action followed by an aggressive lawsuit. We spend hours upon hours on our designs, please respect our work and have the courtesy not to copy or steal it in any form.
Site Contents
Unless otherwise noted, all materials such as images, illustrations, designs, icons, photographs, video clips, and written and others that appear as part of Cult of Plants’ copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Cult of Plants collectively, and its subsidiaries and/or affiliates. Cult of Plants as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Cult of Plants. Other than for the purchase of merchandise from our site, the contents of cultofplants.com as a whole are intended solely for personal, noncommercial use by the users of cultofplants.com. You may download or copy the contents and other downloadable materials displayed on cultofplants.com for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, Cult of Plants, or any related software.
Indemnification
You agree to defend, indemnify, and hold Cult of Plants harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.
Miscellaneous
Unless otherwise specified and except to the extent Cult of Plants products are offered for sale in the United States through cultofplants.com, the contents thereof are displayed solely for the purpose of promoting Cult of Plants’ products and services available in the United States and select foreign markets. Cultofplants.com is controlled and operated by the Cult of Plants team from Long Beach, CA.
Termination
These terms and conditions are applicable to you upon your accessing the site or completing the registration or shopping process. These terms and conditions may be terminated by Cult of Plants without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Customer Privacy
Cult of Plants respects our customers’ account information as private and confidential information and will never share this information with any outside affiliations or individuals.
Cult of Plants Communicates To You
You agree that Cult of Plants may send electronic mail to you for the purpose of advising you of changes or additions to this cultofplants.com, about any of Cult of Plants’ products or services, or for such other purpose(s) as Cult of Plants deems appropriate.
User Comments, Feedback, Postcards and Other Submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Cult of Plants on or by cultofplants.com or otherwise disclosed, submitted or offered in connection with your use of cultofplants.com shall be and remain Cult of Plants’ property. Such disclosure, submission, or offer of any submission shall constitute as an assignment to Cult of Plants of all worldwide rights, titles and interests in all copyrights and other intellectual properties. Thus, Cult of Plants will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any submission. Cult of Plants is and shall be under no obligation (1) to maintain any submission in confidence; (2) to pay to user any compensation for any submission; or (3) to respond to any user submission.
You agree that no submission by you to Cult of Plants will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no submission by you to Cult of Plants will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any submission you make.
You agree that Cult of Plants may use and/or disclose information about your demographics and use of the cultofplants.com in any manner that does not reveal your identity. By participating in Cult of Plants sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Cult of Plants may use your information for marketing and promotional purposes.
One for One Pledge
One Tree Planted is a 501(c)(3) nonprofit dedicated to global reforestation. They plant trees to restore nature and biodiversity. They also raise awareness about the importance of trees, offer businesses like ours a simple sustainability solution, and motivate younger generations to do something positive for the environment.
For every product sold Cult of Plants will plant 1 tree. Each month we will make a donation for the total number of products sold. If we sell 10 products then together we will plant 10 trees. If we sell 1,000 products then together we will plant 1,000 trees.
Trees clean our air and water, create habitats for biodiversity, contribute to our health and wellbeing, and create jobs for social impact. We’re honored to have reforestation through One Tree Planted as an integral part of our business model.
About One Tree Planted
One Tree Planted is a 501(c)(3) nonprofit on a mission to make it simple for anyone to help the environment by planting trees. Their projects span the globe and are done in partnership with local communities and knowledgeable experts to create an impact for nature, people, and wildlife. Reforestation helps to rebuild forests after fires and floods, provide jobs for social impact, and restore biodiversity. Many projects have overlapping objectives, creating a combination of benefits that contribute to the UN’s Sustainable Development Goals. To learn more, visit onetreeplanted.org
ReWrk Exchange
When you’re done with a Cult of Plants products, we support the resale / payout through Thredup or direct exchange with us for store credit. Each Cult of Plants product can be returned for 500 credits in your Cult of Plants account, the equivalent to $5. Should you elect to resell through Thredup.com, simply order a Clean Out Kit, once processed just send us an email with your confirmation information and we’ll credit your account accordingly.
To return directly to us, email [email protected] to get started. No matter the condition of the item, we want it back with the sole objective of keeping them out of the landfill. Whether we resell, repurpose or recycle, we’ll keep it out of the landfill and extend the life in perpetuity.